Fraud Analyst - Credit Card null

About China Banking Corporation

China Banking Corporation (China Bank) is one of the leading private universal banks in the Philippines. They offer a full range of banking products and services to institutional (corporate, middle market/commercial, SMEs) and individual (retail, mass affluent, high net worth) customers, as well as thrift banking, investment banking, insurance brokerage, and bancassurance through our subsidiaries China Bank Savings, China Bank Capital, China Bank Securities, China Bank Insurance Brokers, and Manulife China Bank Life Assurance.

Your Role

•  As Fraud Analyst, you are responsible for identifying potentially fraudulent transactions on cardholders' accounts, and validating suspicious transactions while ensuring a high level of customer service is maintained when interacting with the customer.  
• The fraud analyst is a professional detective who investigates forgery and theft within a customer’s account and transactions on behalf of a corporate organization.
• They collaborate with the corporate security departments and postal officials (where fraud has occurred via mail) in the analysis of abuse scenarios and suspected fraud.
• Fraud analysts are responsible for conducting research into records and transactions, particularly those that are electronic.
• They serve and execute search warrants, and conduct surveillance to collect evidence of fraudulent activity.
• They identify and detect suspicious orders by interpreting large, complex, sensitive data using an array of cutting-edge systems and methodologies.
• They also perform data analytics to identify fraud, waste, or abuse in claims data; and prepare statistical/financial analysis reports with graphic presentations for notification of findings.

Training and Development

China Bank is committed to helping our people reach their full potential. In place are various training and development programs to drive their employees’ professional and personal growth and to help maximize individual and organizational capabilities.

In 2021, they recorded a total of 180,270 training hours, which translates to 18.45 training hours per employee. More female employees are attending China Bank’s training programs with 71% training hours compared to 29% for male employees.

The total amount invested in talent development was PhP 13.4 million, or PhP 1,374 per employee. All training was conducted virtually.

Compensation and Benefits

China bank ensures gainful employment, providing our full-time employees with competitive salaries (basic salary, bonuses, overtime pay, profit sharing, and performance-based increase) and fringe benefits (HMO, group insurance coverage, paid leaves, allowances, employee loans, car plan for officers, and retirement benefits). We also have different parental leave types – Solo Parent Leave, Paternity Leave, and Maternity Leave.

A total of 831 employees availed of parental leaves, and the overall retention rate after parental leaves is 92.9%. Employees remain employed with China Bank even after having their leaves to take care of their families.

Career Progression

China Bank will be a leading provider of quality services consistently delivered to institutions, entrepreneurs, and individuals here and abroad, to meet their financial needs and exceed their rising expectations.

China Bank will be a primary catalyst in the creation of wealth for our customers, driven by a desire to help them succeed, through a highly engaged team of competent and empowered professionals, guided by in-depth knowledge of their needs and supported by leading-edge technology.

They will maintain the highest ethical standards, sense of responsibility, and fairness concerning our customers, employees, shareholders, and the communities they serve.

Work-Life Balance

China Bank keeps its employees engaged and motivated to maintain productivity, but more importantly, to ensure their mental health and well-being amid this pandemic. They have various programs to drive meaningful collaborations, work-life balance, and a deeper sense of loyalty and camaraderie.

Rewarding loyalty

• Issued 5,388,400 China Bank shares to over 8,300 employees under the Centennial Stock grant plan. The grantees received 100 China Bank shares for every year of service.
• China Bank recognized over 441 employees who rendered 10 to 45 years of service during the virtual service awards.

Creating a safe and nurturing work environment

• Rolled out a group-wide vaccination program and conducted webinars on Covid-19 safety.
• Sustained the Work-life Integration Program with various online pieces of training to help employees effectively manage their finances, manage stress, learn a new skill, and adopt an active and healthy lifestyle.

About You

• Accounting graduate, preferably a CPA.
• Candidate must have strong communication skills.
• Candidate must be able to quickly resolve people’s problems.
• Candidate must be familiar with database systems and common HR applications.

How to Apply

To apply for this position, simply click the “Apply” button on this page.

• Evaluation of resume / application form / copy of grades (TOR).
• Phone / Online Interview.
• Pre-employment exam.
• Assessment of application.
• For final Interview.

Source/s:

• chinabank.ph.com
• prospel.com.ph
• jobdescription.com